Frequently Asked Questions

 

  • Is the event chip timed? 

Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result.

  • Where can I find the official results? And will my time go on Power of 10? 

All our results will show on https://www.runthrough.co.uk/results/ straight away. 

You will also receive a post race email with your result in the week after the event.

The majority of race results will be shown on RunBritain and Power of 10. 

  • How does payment show on my bank statement?

Payment will be taken from GW EVENTS.

  • What is the minimum age for this event?

5k- 11

10k-15

HM-17

  • Can I enter more than one person at a time?

Yes, you can purchase multiple entries at once, you will be asked to provide a few details for the additional runners at checkout. We also have a group booking at a discounted rate available for 6 runners available to purchase. 

For any larger groups, please email [email protected] and we can get you signed up on mass.

  • When will entries close?

Online entries will close the Friday before. If the event reaches our max capacity, we will close entries early. We recommend entering early to avoid disappointment. 

We will take on the day entries at our information desks, should the race not sell out.

  • I can no longer make the event, can I get a refund?

Unfortunately we operate a no refunds policy. Where possible we’d be more than happy to transfer your entry to another event. To do this, please email in with your order number and choice of new event. 

We are sadly unable to transfer you entries within 14 days of the race as your race pack and everything associated with your entry fee including your medal, and post race goodies have already been paid for by this time.

Alternatively, we would be happy for you to run the event virtually and we can send your medal out to you in the post. To do this, please simply send through a copy of your recorded run and confirm your postal address and we will have them posted out right away.

  • Can I transfer my entry to a different distance or to a friend?

Yes, we can happily swap the names and distances associated with a booking. Please email in with your order number, and the new runners name, email, address and date of birth. Or alternatively, visit the information desk on the morning of the race to do this.

  • When will I be sent all the race details?

You should receive a race information email the Friday prior to the race. Please check your spam folders as they do sometimes get lost! The same information will also be published on the website the week leading up to the event, along with our entry list. If for any reason you do not receive the email, please check the website.

  • Where do I collect my race number from?

If you’ve entered 2 weeks prior to the race, your bib number and timing chip will be posted to you. You can expect to receive this in the week prior to the run.

If for some reason it doesn’t arrive in time, please just visit the information desk on the morning of the race and we can issue you a replacement.

For those who’ve entered closer to the race date, you will be able to collect your race packs at the registration desks in the event village on the day.

We will have registration tents located in the event village in the Castle Gardens. Please just visit the desk for the distance you’d like to run and we will issue you with your race number and chip. You just need to state your name to do this.

  • Will there be a water station on the course?

Yes, we will have a water station out on the course, you will pass this once on the 10k, and 3 times on the Half marathon. We will also have a bottle of Actiph water waiting for you at the finish line. 

  • Is there anywhere to leave my bag during the race? 

We will have an informal baggage system within the stand for this event. This will be located in the event village. Please limit the number of belongings you bring to the event and if possible leave anything in a car. Your baggage tag is attached to your race number, you simply tear it off and attach this to your bag. To collect, show your number to the baggage marshals and they will help you find your bag.

  • Am I allowed to wear headphones? 

We strongly advise against wearing headphones, but we don’t have any bans on them. If you do choose to wear headphones we recommend keeping the volume low and 1 ear out so you can hear instructions from our marshals. 

If you choose to wear headphones then please ensure you are fully aware of the course details to avoid confusion at specific points.

  • What is the terrain like? 

The course follows the footpaths and trails around the Castle and Gardens, taking in the glorious scenery along the way. The 10k and Half Marathon will also head out onto the local roads for some sections of the route. 

This course is multi-terrain and not suitable for wheelchair users, buggy running or running with dogs.

  • Where can I find the race photos? 

All your race photos will be available on https://www.facebook.com/CastleRunningFestival by the end of the day. You will also receive a link to these in your post race email.

  • When will I get the t-shirt I ordered with my entry?

If you’ve purchased an £8 add on Hillsborough event t-shirt with your entry, this will be posted to you. We won’t have these available on the day.

Any additional RunThrough T-shirts, hoodies and socks purchased with your race entry can be collected from our Kit stall on the day. To do this, please have your order number and email confirmation ready to show to wonderful kit staff.

  • Where should I park for the event?

There will be parking at the venue for all runners.

  • Are dogs allowed at the event?

No, sadly due to the narrow nature of the course, and restrictions enforced by the venue, we can’t permit dogs on the course. You’re more than welcome to bring a dog to spectate from the event village, we just ask this to be kept on a lead at all times.